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Affected Product Name | Description | Comments |
---|---|---|
CAB-HDMI-MUL4K-9M | Cisco Multi-head Cable 9 meters (4K, USB-C, HDMI, miniDP) | Customer to only replace the CAB-HDMI-MUL4K-9M cable if marked with 72-101342-01. If the cable is marked with 72-101342-02 or higher, it is not affected by this issue. |
CAB-HDMI-MUL4K-9M= | Cisco Multi-head Cable 9 meters (4K, USB-C, HDMI, miniDP) | Customer to only replace the CAB-HDMI-MUL4K-9M= cable if marked with 72-101342-01. If the cable is marked with 72-101342-02 or higher, it is not affected by this issue. |
Defect ID | Headline |
CSCvt15992 | Cisco Multi-Head cable 9 meters (4K, USBC-C, HDMI, miniDP) mechanical weakness issue |
The internal wires inside the multi-headed connector might snap due to insufficient strain relief. This causes the cable to no longer work.
These cables have a Product ID of CAB-HDMI-MUL4K-9M or CAB-HDMI-MUL4K-9M= and are marked with Cisco Part Number 72-10342-01.
After failure analysis it was determined that certain Multi-head Cables have a mechanical weakness that could cause them to fail prematurely.
These cables have a Product ID of CAB-HDMI-MUL4K-9M or CAB-HDMI-MUL4K-9M= and are marked with Cisco Part Number 72-10342-01.
The issue has been addressed and the cable has been superseded by revision 72-10342-02.
No image is seen on the screen connected to a Webex Room device or on the Webex Board device when you connect the cable to a laptop.
The Webex Room device or the Webex Board device does not detect any incoming video signal from the laptop.
Customers who experience this issue can use the link in the Upgrade Program Information section to request a cable replacement.
When you fill out the form, use the serial number of the Webex Room device or the Webex Board device.
Click on the following link to open Support Case Manager in a new tab:
https://mycase.cloudapps.cisco.com/fieldnotice?fn=FN70521
Version | Description | Section | Date |
1.1 | Updated the Upgrade Program to use Support Case Manager (SCM) | — | 2023-JUL-24 |
1.0 | Initial Release | — | 2020-MAR-24 |
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