Chapter 1. Cisco Unified IP Phone 7900 Series Release Notes for Firmware Release 9.3(1)

Introduction

New and Changed Features

Features Available with Firmware Release

Device Invoked Recording

Headset Recording

PLK Support for Queue Statistics

SIP Phone No Alert Name

Features Available with Latest Cisco Unified Communications Manager Device Pack

Extension Mobility Cross Cluster Enhancement

HTTP Firmware Upgrade

RTCP Behavior On Hold

Secure Extension Mobility Cross Cluster

Related Documentation

Cisco Unified IP Phone 7900 Series Documentation

Cisco Unified Communications Manager Documentation

Cisco Business Edition 5000 Documentation

Installation

Installation Requirements

SCCP Firmware Upgrade Issues

SIP Firmware Upgrade Issues

Install Latest Cisco Unified Communications Manager Release

Install Cisco Unified Communications Manager Device Packs

Install Firmware Release on Cisco Unified Communications Manager

Cisco Unified IP Phone Expansion Module Firmware Installation

Cisco Unified IP Phone Expansion Module 7914 Installation

Cisco Unified IP Phone Expansion Module 7914 Firmware Upgrade Issues

Install Cisco Unified IP Phone Expansion Module 7914 Firmware

Cisco Unified IP Phone Expansion Modules 7915 and 7916 Installation

Cisco Unified IP Phone Expansion Modules 7915 and 7916 Firmware Issues

Install Cisco Unified IP Phone Expansion Modules 7915 and 7916 Firmware

Limitations and Restrictions

Phone Behavior During Times of Network Congestion

Unified Communications Manager Endpoints Locale Installer

Caveats

Access Cisco Bug Search

Known Limitations

Open Caveats

Resolved Caveats

Cisco IP Phone Firmware Support Policy

Documentation, Service Requests, and Additional Information

Copyright Page

Chapter 1. Cisco Unified IP Phone 7900 Series Release Notes for Firmware Release 9.3(1)

- Introduction

- New and Changed Features

- Related Documentation

- Installation

- Limitations and Restrictions

- Unified Communications Manager Endpoints Locale Installer

- Caveats

- Cisco IP Phone Firmware Support Policy

- Documentation, Service Requests, and Additional Information

Introduction

These release notes support the Cisco Unified IP Phones 7900 Series running SCCP and SIP firmware Release 9.3(1).

The following table lists the Cisco Unified Communications Manager release and protocol compatibility for the Cisco Unified IP Phones.

Cisco Unified IP Phones, Cisco Unified Communications Manager, and Firmware Release Compatibility

Cisco Unified IP Phone

Protocol

Cisco Unified Communications Manager

Cisco Unified IP Phones 7906G, 7911G, 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, and 7971G-GE

SCCP

Cisco Unified Communications Manager Release 6.0 and later

Cisco Unified CallManager Release 5.1, 5.0, 4.3, 4.2, 4.1, 4.0

Cisco CallManager Release 3.3

Cisco Unified IP Phones 7906G, 7911G, 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, and 7971G-GE

SIP

Cisco Unified Communications Manager Release 6.0 and later

Cisco Unified CallManager Release 5.1 and 5.0

Cisco Unified IP Phone 7931G

SCCP

Cisco Unified Communications Manager Release 6.0, 6.1, 7.0 and later

Cisco Unified IP Phone 7931G

SIP

Cisco Unified Communications Manager Release 7.0 and later

Cisco Unified IP Phones 7942G, 7945G, 7962G, 7965G, and 7975G

SCCP

Cisco Unified Communications Manager Release 6.x and later

Cisco Unified CallManager Release 5.1, 4.3(2)

Cisco Unified IP Phones 7942G, 7945G, 7962G, 7965G, and 7975G

SIP

Cisco Unified Communications Manager Release 6.x and later

Cisco Unified CallManager Release 5.1

Cisco Unified IP Phone Expansion Module 7914

SCCP and SIP

Cisco CallManager Release 3.1(2c) or later

Cisco Unified IP Phone Expansion Module 7915

SCCP and SIP

Cisco Unified Communications Manager Release 6.1 and later

Cisco Unified IP Phone Expansion Module 7916

SCCP and SIP

Cisco Unified Communications Manager Release 6.1 and later

Note

SIP Firmware Release 9.3(1) is designed and tested to interoperate with Cisco call control, most notably Cisco Unified Communications Manager Release 9.0(1). Although SIP firmware is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.

New and Changed Features

The following sections describe the new and changed features in this release.

- Features Available with Firmware Release

- Features Available with Latest Cisco Unified Communications Manager Device Pack

Features Available with Firmware Release

The following sections describe the features available in the firmware.

- Device Invoked Recording

- Headset Recording

- PLK Support for Queue Statistics

- SIP Phone No Alert Name

Device Invoked Recording

The Device Invoked Recording feature enables users to control the recording of phone calls using the Record softkey on the phone.

Users see a status indicator on the phone display, showing when a conversation is being recorded.

The Device Invoked Recording feature is supported on the following SCCP and SIP phones:

- Cisco Unified IP Phone 7906G

- Cisco Unified IP Phone 7911G

- Cisco Unified IP Phone 7931G

- Cisco Unified IP Phone 7941G

- Cisco Unified IP Phone 7941G-GE

- Cisco Unified IP Phone 7942G

- Cisco Unified IP Phone 7945G

- Cisco Unified IP Phone 7961G

- Cisco Unified IP Phone 7961G-GE

- Cisco Unified IP Phone 7962G

- Cisco Unified IP Phone 7965G

- Cisco Unified IP Phone 7970G

- Cisco Unified IP Phone 7971G-GE

- Cisco Unified IP Phone 7975G

Where to Find More Information

- Cisco Unified IP Phone 7906G, and 7911G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

- Cisco Unified IP Phone 7906G, and 7911G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

- Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

- Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

- Cisco Unified IP Phone 7962G, 7961G-GE, 7961G, 7942G, 7941G-GE, and 7941G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

- Cisco Unified IP Phone 7962G, 7961G-GE, 7961G, 7942G, 7941G-GE, and 7941 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

- Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

- Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

Headset Recording

The Headset Recording feature adds the audio from the phone handset into the phone headset. If conversations are recorded using the auxilliary port of the headset, the feature ensures that audio from the headset (the agent) and the phone handset (the supervisor) are captured in the recording.

To support this feature, a new field, Headset Recording, is introduced in the Cisco Unified Communications Manager.

For phones associated with Cisco Unified Communications Manager 8.6 and earlier, this feature requires a dev pack.

The feature is supported on the following SCCP and SIP phones:

- Cisco Unified IP Phone 7942

- Cisco Unified IP Phone 7945

- Cisco Unified IP Phone 7962

- Cisco Unified IP Phone 7965

- Cisco Unified IP Phone 7975

Where to Find More Information

- Cisco Unified IP Phone 7941, 7942, 7961, and 7962 Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

- Cisco Unified IP Phone 7945, 7965, 7970, 7971, and 7975 Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

PLK Support for Queue Statistics

The PLK Support for Queue Statistics feature enables the users to query the call queue statistics for hunt pilots and the information appears on phone screen.

The programmable line button Queue Status can be configured by the administrator. When the user presses Queue Status, the phone displays the Queue Status screen. The Queue Status screen includes hunt pilot directory number, number of callers in queue, and the longest call waiting time in queue.

The statistics information is not updated automatically. The user must press the Refresh button to view updated statistics. To exit from the queue display screen, the user presses the Exit button.

The feature is supported on the following SCCP and SIP phones:

- Cisco Unified IP Phone 7906

- Cisco Unified IP Phone 7911

- Cisco Unified IP Phone 7931

- Cisco Unified IP Phone 7941

- Cisco Unified IP Phone 7942

- Cisco Unified IP Phone 7961

- Cisco Unified IP Phone 7962

- Cisco Unified IP Phone 7965

- Cisco Unified IP Phone 7945

- Cisco Unified IP Phone 7970

- Cisco Unified IP Phone 7971

- Cisco Unified IP Phone 7975

Where to Find More Information

- Cisco Unified IP Phone 7945, 7965, 7970, 7971, and 7975 Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

- Cisco Unified IP Phone 7945, 7965, 7970, 7971, and 7975 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

SIP Phone No Alert Name

The SIP Phone No Alert Name feature makes it easier for end users to identify transferred calls by displaying the original caller’s phone number. The transferred call appears as an Alert Call followed by the caller’s telephone number.

This enhancement does not require any specific configuration .

The feature is supported on following SIP phones:

- Cisco Unified IP Phone 7906

- Cisco Unified IP Phone 7911

- Cisco Unified IP Phone 7931

- Cisco Unified IP Phone 7941

- Cisco Unified IP Phone 7942

- Cisco Unified IP Phone 7961

- Cisco Unified IP Phone 7962

- Cisco Unified IP Phone 7945

- Cisco Unified IP Phone 7965

- Cisco Unified IP Phone 7970

- Cisco Unified IP Phone 7971

- Cisco Unified IP Phone 7975

Where to Find More Information

- Cisco Unified IP Phone 7906 and 7911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

- Cisco Unified IP Phone 7931 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

- Cisco Unified IP Phone 7941, 7942, 7961, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

- Cisco Unified IP Phone 7945, 7965, 7970, 7971, and 7975 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

Features Available with Latest Cisco Unified Communications Manager Device Pack

The following sections describe features in the release which require the new firmware and the latest Cisco Unified Communications Manager Device Pack.

For information about the Cisco Unified IP Phones and the required Cisco Unified Communications Manager device packs, see Click Here

- Extension Mobility Cross Cluster Enhancement

- HTTP Firmware Upgrade

- RTCP Behavior On Hold

- Secure Extension Mobility Cross Cluster

Extension Mobility Cross Cluster Enhancement

The Extension Mobility Cross Cluster (EMCC) Enhancement feature preserves the network and security configurations on the phone. By so doing, security policies are maintained, network bandwidth is preserved and network failure is avoided within the visiting cluster (VC).

The feature is supported on the following SCCP and SIP phones:

- Cisco Unified IP Phone 7906

- Cisco Unified IP Phone 7911

- Cisco Unified IP Phone 7931

- Cisco Unified IP Phone 7941

- Cisco Unified IP Phone 7942

- Cisco Unified IP Phone 7961

- Cisco Unified IP Phone 7962

- Cisco Unified IP Phone 7965

- Cisco Unified IP Phone 7945

- Cisco Unified IP Phone 7970

- Cisco Unified IP Phone 7971

- Cisco Unified IP Phone 7975

Where to Find More Information

- Cisco Unified IP Phone 7906 and 7911 Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

- Cisco Unified IP Phone 7931 Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

- Cisco Unified IP Phone 7962, 7961, 7942, and 7941 Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

- Cisco Unified IP Phone 7975, 7971, 7970, 7965, and 7945 Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

HTTP Firmware Upgrade

The HTTP Firmware Upgrade feature enhances the firmware download process by first attempting to download all files using HTTP. If the phone rejects the HTTP connection, the upgrade process uses the existing TFTP download process

There is no user impact to this feature.

The feature is supported on the following SCCP and SIP phones:

- Cisco Unified IP Phone 7906

- Cisco Unified IP Phone 7911

- Cisco Unified IP Phone 7931

- Cisco Unified IP Phone 7941

- Cisco Unified IP Phone 7942

- Cisco Unified IP Phone 7945

- Cisco Unified IP Phone 7961

- Cisco Unified IP Phone 7962

- Cisco Unified IP Phone 7965

- Cisco Unified IP Phone 7970

- Cisco Unified IP Phone 7971

- Cisco Unified IP Phone 7975

Where to Find More Information

- Cisco Unified IP Phone 7906 and 7911 Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

- Cisco Unified IP Phone 7931 Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

- Cisco Unified IP Phone 7941, 7942, 7961, and 7962 Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

- Cisco Unified IP Phone 7945, 7965, 7970, 7971, and 7975 Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

RTCP Behavior On Hold

The RTCP Hold For SIP feature ensures that held calls are not dropped by the gateway. The gateway checks the status of the RTCP port to determine if a call is active or not. By keeping the phone port open, the gateway will not end held calls.

This feature has no administration or user impacts.

The feature is supported on the following SIP phones:

- Cisco Unified IP Phone 7906

- Cisco Unified IP Phone 7911

- Cisco Unified IP Phone 7931

- Cisco Unified IP Phone 7941

- Cisco Unified IP Phone 7942

- Cisco Unified IP Phone 7945

- Cisco Unified IP Phone 7961

- Cisco Unified IP Phone 7962

- Cisco Unified IP Phone 7965

- Cisco Unified IP Phone 7970

- Cisco Unified IP Phone 7971

- Cisco Unified IP Phone 7975

Where to Find More Information

- Cisco Unified IP Phone 7906 and 7911 Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

- Cisco Unified IP Phone 7931 Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

- Cisco Unified IP Phone 7941, 7942, 7961, and 7962 Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

- Cisco Unified IP Phone 7945, 7965, 7970, 7971, and 7975 Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

Secure Extension Mobility Cross Cluster

The Secure Extension Mobility Cross Cluster (EMCC) feature enables a user configured in one cluster to log into a Cisco Unified IP Phone in another cluster. The users from a home cluster log into a Cisco Unified IP Phone at a visiting cluster. The visiting cluster can log into home cluster in secure mode.

Configure Cisco Extension Mobility on Cisco Unified IP Phones before you configure EMCC.

The feature is supported on the following phones (SCCP and SIP):

- Cisco Unified IP Phone 7906

- Cisco Unified IP Phone 7911

- Cisco Unified IP Phone 7931

- Cisco Unified IP Phone 7941

- Cisco Unified IP Phone 7942

- Cisco Unified IP Phone 7961

- Cisco Unified IP Phone 7962

- Cisco Unified IP Phone 7965

- Cisco Unified IP Phone 7945

- Cisco Unified IP Phone 7970

- Cisco Unified IP Phone 7971

- Cisco Unified IP Phone 7975

Where to Find More Information

Cisco Unified Communications Manager Features and Services Guide, chapter "Cisco Extension Mobility Cross Cluster"

Related Documentation

Use the following sections to obtain related information.

- Cisco Unified IP Phone 7900 Series Documentation

- Cisco Unified Communications Manager Documentation

- Cisco Business Edition 5000 Documentation

Cisco Unified IP Phone 7900 Series Documentation

See the publications that are specific to your language, phone model, and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

Click Here

Cisco Unified Communications Manager Documentation

See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following documentation URL:

Click Here

Cisco Business Edition 5000 Documentation

See the Cisco Business Edition 5000 Documentation Guide and other publications that are specific to your Cisco Business Edition 5000 release. Navigate from the following URL:

Click Here

Installation

- Installation Requirements

- SCCP Firmware Upgrade Issues

- SIP Firmware Upgrade Issues

- Install Latest Cisco Unified Communications Manager Release

- Install Cisco Unified Communications Manager Device Packs

- Install Firmware Release on Cisco Unified Communications Manager

- Cisco Unified IP Phone Expansion Module Firmware Installation

Installation Requirements

Before you install the firmware release, you must ensure that your Cisco Unified Communications Manager is running the latest device pack.

Important:
If your Cisco Unified Communications Manager does not have the required device pack to support this firmware release, the firmware may not work correctly.

For information on the Cisco Unified Communications Manager Device Packs, see Click Here .

SCCP Firmware Upgrade Issues

This section applies to the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, 7962G, 7961G-GE, 7961G, 7945G, 7942G, 7941G-GE, 7941G, 7931G, 7911G, and 7906G.

Note

For all SCCP firmware upgrades from firmware release versions earlier than 8.3(3) to Version 9.3(1) or later, you must first upgrade your phone firmware to an intermediate version (8.3(3) to 8.5(2)) and then upgrade to 9.3(1).

The following upgrade issues apply:

- If you are currently running firmware earlier than 6.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), you must first install an intervening 7.0(x) load to prevent upgrade failure. Cisco recommends using the most recent 7.0(3) load as the intervening load to avoid lengthy upgrade times.

- If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), you can do so directly. However, expect the upgrade to take twice as long as usual.

SIP Firmware Upgrade Issues

For all SIP firmware upgrades from firmware release versions earlier than 8.3(3) to Version 9.3(1) or later, you must first upgrade your phone firmware to an intermediate version (8.3(3) to 8.5(2)) and then upgrade to 9.3(1).

The following upgrade issues apply:

- If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), be aware that upgrading will take up to twice as long to complete as usual.

- Device packs are required to enable IP Phones in the Cisco Unified Communications Manager database. For Cisco Unified CallManager 4.2 and earlier, these device packs are required. For Cisco Unified CallManager 4.3 and Cisco Unified Communications Manager 6.0 and later, you must run the device pack and reboot the Cisco Unified Communications Manager server.

Install Latest Cisco Unified Communications Manager Release

Before using the Cisco Unified IP Phone with Cisco Unified Communications Manager, your Cisco Unified Communications Manager servers must be running a version of the server software that supports the phones. All Cisco Unified Communications Manager servers in the cluster must support the phones. For information about the minimum Cisco Unified Communications Manager software version that the phone requires, see the introductory sections of these release notes.

For more information on Cisco Unified Communications Manager installations and upgrades, see the documents for your Cisco Unified Communications Manager version at the following location: Click Here

To download and install the Cisco Unified Communications Manager version, perform these steps.

Procedure

Step 1

Go to the following URL:
Click Here

Step 2

Choose your Cisco Unified Communications Manager version.

Step 3

Choose the appropriate software type.

Step 4

Hover over the desired file. When the popup window displays, click the Readme link to open the readme file.

Step 5

Choose Download or Add to cart for the desired file.

Step 6

Use the instructions in the readme file to install the updated file on the Cisco Unified Communications Manager.

Install Cisco Unified Communications Manager Device Packs

Device packs are required to enable IP phones in the Cisco Unified Communications Manager database. For information about compatible device packs, see Click Here .

For Cisco Unified CallManager 4.2 and earlier, these device packs are required. For Cisco Unified CallManager 4.3 and Cisco Unified Communications Manager 6.0 and later, you must run the device pack and reboot the Cisco Unified Communications Manager server.

To install the device packs, follow these steps.

Procedure

Step 1

Go to the following URL:
Click Here

Step 2

Choose your Cisco Unified Communications Manager version.

Step 3

Hover over the desired device pack. When the popup window displays, click the Readme link to open the readme file.

Step 4

Choose Download or Add to cart for the desired device pack.

Step 5

Use the instructions in the readme file to install the updated device pack on the Cisco Unified Communications Manager.

Install Firmware Release on Cisco Unified Communications Manager

Before using the Cisco Unified IP Phone Firmware Release 9.3(1) with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

Procedure

Step 1

Go to the following URL:
Click Here

Step 2

Choose Cisco Unified IP Phones 7900 Series.

Step 3

Choose your phone type.

Step 4

Choose one of the following firmware types:

- Skinny Client Control Protocol (SCCP) Software

- Session Initiation Protocol (SIP) Software

Step 5

In the Latest Releases folder, choose 9.3(1).

Step 6

Select one of the following firmware files, click the Download Now or Add to cart button, and follow the prompts:

- For Cisco Unified CallManager 4.2 and earlier (firmware files only):

- cmterm-7975-sccp.9-3-1-1.zip

- cmterm-7970_7971-sccp.9-3-1-1.zip

- cmterm-7945_7965-sccp.9-3-1-1.zip

- cmterm-7942_7962-sccp.9-3-1-1.zip

- cmterm-7941_7961-sccp.9-3-1-1.zip

- cmterm-7911_7906-sccp.9-3-1-1.zip

- For Cisco Unified CallManager 4.3:

- cmterm-7975-sccp.9-3-1-1.exe

- cmterm-7970_7971-sccp.9-3-1-1.exe

- cmterm-7945_7965-sccp.9-3-1-1.exe

- cmterm-7942_7962-sccp.9-3-1-1.exe

- cmterm-7941_7961-sccp.9-3-1-1.exe

- cmterm-7911_7906-sccp.9-3-1-1.exe

- For Cisco Unified CallManager 5.0(4) and later:

- cmterm-7975-sccp.9-3-1-1.cop.sgn

- cmterm-7970_7971-sccp.9-3-1-1.cop.sgn

- cmterm-7945_7965-sccp.9-3-1-1.cop.sgn

- cmterm-7942_7962-sccp.9-3-1-1.cop.sgn

- cmterm-7941_7961-sccp.9-3-1-1.cop.sgn

- cmterm-7911_7906-sccp.9-3-1-1.cop.sgn

- For Cisco Unified Communications Manager 6.0 and later:

- cmterm-7931-sccp.9-3-1-1.cop.sgn

- For Cisco Unified CallManager 5.0 and later (firmware files only):

- cmterm-7975-sip.9-3-1-1.zip

- cmterm-7970_7971-sip.9-3-1-1.zip

- cmterm-7945_7965-sip.9-3-1-1.zip

- cmterm-7942_7962-sip.9-3-1-1.zip

- cmterm-7941_7961-sip.9-3-1-1.zip

- cmterm-7911_7906-sip.9-3-1-1.zip

- For Cisco Unified CallManager 5.0(4) and later:

- cmterm-7975-sip.9-3-1-1.cop.sgn

- cmterm-7970_7971-sip.9-3-1-1.cop.sgn

- cmterm-7945_7965-sip.9-3-1-1.cop.sgn

- cmterm-7942_7962-sip.9-3-1-1.cop.sgn

- cmterm-7941_7961-sip.9-3-1-1.cop.sgn

- cmterm-7911_7906-sip.9-3-1-1.cop.sgn

Note:
If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.

Step 7

Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:

- cmterm-7911_7906-sccp.9-3-1-1-readme.html

- cmterm-7911_7906-sip.9-3-1-1-readme.html

- cmterm-7931-sccp.9-3-1-1-readme.html

- cmterm-7931-sip.9-3-1-1-readme.html

- cmterm-7941_7961-sccp.9-3-1-1-readme.html

- cmterm-7941_7961-sip.9-3-1-1-readme.html

- cmterm-7942_7962-sccp.9-3-1-1-readme.html

- cmterm-7942_7962-sip.9-3-1-1-readme.html

- cmterm-7945_7965-sccp.9-3-1-1-readme.html

- cmterm-7945_7965-sip.9-3-1-1-readme.html

- cmterm-7970_7971-sccp.9-3-1-1-readme.html

- cmterm-7970_7971-sip.9-3-1-1-readme.html

- cmterm-7975-sccp.9-3-1-1-readme.html

- cmterm-7975-sip.9-3-1-1-readme.html

Step 8

Follow the instructions in the readme file to install the firmware.

Cisco Unified IP Phone Expansion Module Firmware Installation

The following sections describe the Cisco Unified IP Phone Expansion Module firmware installation.

- Cisco Unified IP Phone Expansion Module 7914 Installation

- Cisco Unified IP Phone Expansion Modules 7915 and 7916 Installation

Cisco Unified IP Phone Expansion Module 7914 Installation

This section describes how to install Cisco Unified IP Phone Expansion Module 7914.

- Cisco Unified IP Phone Expansion Module 7914 Firmware Upgrade Issues

- Install Cisco Unified IP Phone Expansion Module 7914 Firmware

Cisco Unified IP Phone Expansion Module 7914 Firmware Upgrade Issues

The Cisco Unified IP Phones 7906G, 7911G, 7941G, 7941G-GE, 7942G, and 7945G, do not support the Cisco Unified IP Phone Expansion Module 7914.

You can add a maximum of two Expansion Modules to the Cisco Unified IP Phones 7961G, 7961G-GE, 7965G, 7970G, 7971G, and 7975G.

The filename for Cisco Unified IP Phone Expansion Module 7914 indicates that it is for use with SCCP; however, it supports both SCCP and SIP. This applies to IP Phones using Cisco Unified Communications Manager 7.0.

If you are using the Cisco Unified IP Phone Expansion Module 7914, you must upgrade the expansion module to firmware release S00105000400 before using the phone to support relevant features on your expansion module.

Install Cisco Unified IP Phone Expansion Module 7914 Firmware

To download and install the firmware, perform these steps:

Procedure

Step 1

Go to the following URL: Click Here

Step 2

Log in to the Tools and Resources Download page.

Step 3

Choose the IP Telephony folder by clicking +.

Step 4

Choose IP Phones > Cisco Unified IP Phones 7900 Series.

Step 5

Choose Cisco Unified IP Phone Expansion Module 7914.

Step 6

Choose Skinny Client Control Protocol (SCCP) Software.

Step 7

Choose 5.0(4) under the Latest Releases folder.

Step 8

To download the firmware for Cisco Unified IP Phone Expansion Module 7914, click the Download Now or Add to cart button and follow the prompts:

- For Cisco Unified Communications Manager 4.3 and earlier:

cmterm-7914-sccp.5-0-4.exe

- For Cisco Unified Communications Manager 5.0(1), 5.0(2), and 5.0(3):

cmterm-7914-sccp.5-0-4.cop

- For Cisco Unified Communications Manager 5.0(4) and later:

cmterm-7914-sccp.5-0-4.cop.sgn

Step 9

If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.

Step 10

Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:
cmterm-7914-sccp.5-0-4.readme.html

Cisco Unified IP Phone Expansion Modules 7915 and 7916 Installation

This section describes how to install Cisco Unified IP Phone Expansion Modules 7915 and 7916.

- Cisco Unified IP Phone Expansion Modules 7915 and 7916 Firmware Issues

- Install Cisco Unified IP Phone Expansion Modules 7915 and 7916 Firmware

Cisco Unified IP Phone Expansion Modules 7915 and 7916 Firmware Issues

Before you use the Cisco Unified IP Phone Expansion Module 7916, you must load the expansion module with firmware release B016-1-0-4-2 before using the phone to support relevant features on your expansion module.

Before you use the Cisco Unified IP Phone Expansion Module 7915, you must load the expansion module with firmware release B015-1-0-4-2 before using the phone to support relevant features on your expansion module.

The Cisco Unified IP Phones 7962G, 7965G, and 7975G support the Cisco Unified IP Phone Expansion Modules 7915 and 7916. You can add a maximum of two expansion modules to these phones.

Install Cisco Unified IP Phone Expansion Modules 7915 and 7916 Firmware

To download and install the firmware, perform these steps:

Procedure

Step 1

Choose Cisco Unified IP Expansion Module 7916 or Cisco Unified IP Expansion Module 7915.

Step 2

Choose the IP Telephony folder by clicking +.

Step 3

Choose IP Phones > Cisco Unified IP Phones 7900 Series.

Step 4

Choose Cisco Unified IP Expansion Module 7916 or Cisco Unified IP Expansion Module 7915.

Step 5

Choose 1.0(4) under the Latest Releases folder.

Step 6

To download the SIP firmware for the Cisco Unified IP Phone, click the Download Now or Add to cart button and follow the prompts:
For Cisco Unified CallManager 4.3 and 4.2 (SCCP firmware files only):

- cmterm-7915.1-0-4.zip

- cmterm-7916.1-0-4.zip

For Cisco Unified Communications Manager 5.1 and later:

- cmterm-7915.1-0-4.cop.sgn

- cmterm-7916.1-0-4.cop.sgn

For Cisco Unified CallManager 4.3 and 4.2 (SCCP only):

- cmterm-7915.1-0-4.exe

- cmterm-7916.1-0-4.exe

Step 7

If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.

Step 8

Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:
cmterm-7915_7916.1-0-4-readme.html

Limitations and Restrictions

- Phone Behavior During Times of Network Congestion

Phone Behavior During Times of Network Congestion

Anything that degrades network performance can affect Cisco IP Phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:

- Administrative tasks, such as an internal port scan or security scan

- Attacks that occur on your network, such as a Denial of Service attack

To reduce or eliminate any adverse effects to the phones, schedule administrative network tasks during a time when the phones are not being used or exclude the phones from testing.

Unified Communications Manager Endpoints Locale Installer

By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster. The Locale Installer installs the latest translated text for the phone user interface and country-specific phone tones on your system so that they are available for the Cisco IP Phones.

To access the Locale Installer required for a release, access Click Here , navigate to your phone model, and select the Unified Communications Manager Endpoints Locale Installer link.

For more information, see the "Locale Installer" section in the Cisco Unified Communications Operating System Administration Guide.

Note

The latest Locale Installer may not be immediately available; continue to check the website for updates.

Caveats

This section describes the open and resolved caveats for the firmware and the method of accessing the caveats for more information.

- Access Cisco Bug Search

- Known Limitations

- Open Caveats

- Resolved Caveats

Access Cisco Bug Search

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

- All severity level 1 or 2 bugs

- Significant severity level 3 bugs

You can search for problems by using the Cisco Bug Search.

Before You Begin
To access Cisco Bug Search, you need the following items:

- Internet connection

- Web browser

- Cisco.com user ID and password

Procedure

Step 1

To access the Cisco Bug Search, go to:
Click Here

Step 2

Log in with your Cisco.com user ID and password.

Step 3

To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter.

Known Limitations

The Cisco Unified IP Phones 7906, 7911, and 7937 support only 6 calls per line.

Open Caveats

The following table lists severity 1, 2, and 3 defects that are open for the Cisco Unified IP Phones that use Firmware Release 9.3(1).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL that is shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in Access Cisco Bug Search.

Open Caveats for Firmware Release 9.3(1)

Identifier

Headline

CSCua16007

7911 phone limitation for octo-line

CSCsy82318

MIDP Mutable image is not displayed on a 7941

CSCtj61369

phone stuck during PFS upgrading/downgrading

CSCtk56477

FR23:When pull out the net,use a https connection, wait no time out.

CSCtl83604

IDH: Cisco IP phone 7941 does not send out CDP during bootup

CSCtn16147

Phone crash after input IPv6 gw and TFTPv6 address

CSCtn25563

LSC install/upgrade failed or cancelled when CCM Failover/Fallback

CSCto83824

Barge/Cbarge button will grey out on shared line

CSCto88233

Performance degrades a lot on 7965 phone after VPN login

CSCtr31587

TFTP error on the phone status, when testing with 200k endpoints.

CSCtr70351

Device occasionally hard reset due to segmentation error

CSCtr99139

Blowing to the headset microphone brings some noise.

CSCtu06774

HEB: 79XX: Incorrect allignment of "User ID" phrase

CSCtu36302

Customized ring tones are not ringing for 79XX series Phones.

CSCty85123

wrong behavior of "<<" in edit dial state.

CSCtz26688

Call does not disconnect after getting reorder - SIP Phone

CSCtz26712

Audio issue with ilbc codec - 7911 phone

CSCtz33592

Phones are blocked in "Configuring ip" after longtime upgrade/downgrade.

CSCtz37296

sip phone : 'CFwdAll' button work as create call in PLAR feature

CSCua06647

ETSGJ-CH: 7961 IP Phone restarted unexpectedly while debugging thru SSH

CSCua08972

outside authenticate phone can't register with mixed cucm via proxy

CSCua11280

PD always display login UI when you logout successfully

Resolved Caveats

The following table lists severity 1, 2, and 3 defects that are resolved for the Cisco Unified IP Phones that use Firmware Release 9.3(1).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL that is shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in Access Cisco Bug Search.

Resolved Caveats for Firmware Release 9.3(1)

Identifier

Headline

CSCty09949

"Log server" configuration is not consistent on CUCM

CSCtx55324

TVS Client should support same size certificate as CUCM

CSCtx46579

Cisco 7975: tcp MSS is bigger than IP MTU on interface

CSCtx18921

ALL-LANG: 79xx: Please reconsider "Exit" on Directories menu.

CSCtx18784

ALL-LANG: 79xx: Please reconsider "Exit" on Settings menu.

CSCtx18652

ALL-LANG: 79xx: Help text for Display Refresh Rate is wrong.

CSCtx15667

7962/7942 EditDial URI not working while using CUE Live Reply Feature .

CSCtw83366

SIP phone in secure mode closes RTP ports after receiving 183 with SDP

CSCtw82552

Soft-Key Char cropped when dialling known number

CSCtw61625

CME phone does not enable speakerphone during paging after a hooklatch

CSCtw56983

Phones w/ Firmware 9-2-1S result in retaining ICMP Re-direct destination

CSCtv11710

phone sticks to default router 1 even if it is unavailable or changed

CSCtz91966

No Audio on Intercom Talk Back call

CSCtx98049

SIP: 7945 does not include Max-Forwards in ACK request

CSCtx96606

SIP phone sends dev-unreg reason code 14 when reset it from CUCM

CSCtx84429

Intermittent call recording failures via BIB

CSCts99721

SoftKey used in CiscoIPPhoneMenu does not work without MenuItem

CSCtt42475

Phones sometimes drop inbound calls when answered. Logs show touch input.

CSCts67157

IP Phone Signature value

CSCtz82150

79xx sip phones should ignore powersave plus feature tags in sep file

CSCtz84930

SIP phone not responding to calls after a cluster reboot

CSCtx89362

Phones do not failback to CUCM with 9.2.3 SIP firmware.

CSCtz31279

Recording Tone parameters missing on phone page for 791

CSCtz17188

Short beep sound heard before ringback tone

CSCty35751

CUCM Silent monitoring introduces entry tone to the agent

CSCtz29414

7942/7962 - Call History is Auto-Dialed When Pressing Speaker Button

Cisco IP Phone Firmware Support Policy

For information on the support policy for Cisco IP Phones, see Click Here .

Documentation, Service Requests, and Additional Information

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

Click Here

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THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or an experienced radio/TV technician for help.

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

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IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.

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